BDR: can't scan offline

What you will need

Know the serial number of the problematic device.
The iPad is correctly assigned in:
1. JAMF (specifically the account ID and venue name)
2. HubSpot

TROUBLESHOOTING

Go to the BDR Admin Portal (https://portal.bdr.scantek.cloud/)
Login with your credentials
Select User Management (1) from the menu
Search and select the affected venue (2).
Click on the first name (3) (Note: each BDR venue should only have one active user)
Go to section labelled "API Keys" (4)
Is the reported iPad's serial number listed?
1. Yes - the BDR iPad has offline scanning configured.
  - Does the created date line up with your expectations?This should align with when the iPad was initially configured for the venue.
2. No - raise with the developers in the #bdr-channel(slack)

NOTE

The iPad's setup process, which is enforced upon login, requires offline scanning to be configured before it can be used at a venue.

A BDR venue has reported they are unable to use the iPad offline. This article provides instructions to check if offline scanning configurations were installed on the iPad.