BDR: Error when scanning for the first time
A new licensee encountered an error message when they logged in and tried to scan an ID for the first time.
Cause: Pending change password request
When logging in for the first time, the user is usually prompted to create a new password, and this only happens if the device is online.
If the first time that the Licensee logged in was offline, then the iPad still had a pending 'change password' (API) request.
Solution: Login whilst the device is online.
The Licensee will need to logout, connect to the internet, and log back in ONLINE.