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BDR: How to scan a Digital ID

Content

  1. Definitions

  2. Unsupported: Screen Capturing Digital IDs
  3. Supported: Screen Capturing Digital IDs
  4. Errors and FAQs

The BDR App (iPads) can scan supported and unsupported digital IDs.

SNIPPET: BDR - Digital IDs

Definitions

  • Supported: When the QR code is scanned, the information shown on the iPad is received from the appropriate digital ID infrastructure. E.g., QLD DL servers.

  • Unsupported (screen capture): Scantek does not have access to the DDL infrastructure to receive the Patron's information, so we scan the information from the phone screen.

Screen Capturing Digital IDs 

The process for capturing unsupported digital IDs varies slightly from that of supported digital
IDs. These IDs include:

  • New South Wales; and
  • South Australia

Instructions to screen capture

    1. From the main screen, tap the ‘Digital ID’ button.

    2. Align the entire phone screen, displaying the digital ID, in the viewfinder.

    3. The BDR app will automatically capture the ID.

    4. The customer’s details will be displayed on the scan result screen.

    5. Check and manually correct the captured details if required.

To manually authenticate a Digital ID, the Licensee can request the customer to refresh the digital ID in front of them.

The NSW Digital ID contains holograms that move with the phone.

Scanning Digital IDs

  • AusPost Keypass
  • Service VIC
  • QLD

To Scan a Digital ID 

    1. Tap the ‘DIGITAL ID’ button.
    2. A window will appear to scan a QR code. 
    3. Scan the QR code from the customer‚Äôs device; similar to scanning a physical ID. 
    4. The customer’s details will be displayed on the scan result screen.

Digital ID scanning is unavailable while offline, as Digital IDs cannot be validated 
against the necessary infrastructure without an internet connection.

Errors and FAQs

Error: The QR code is either "too far" or "too close" when attempting to scan

If the venue is using the iPad in a stand, the iPad camera may occasionally struggle to focus on the phone screen depending on the screen's size. To resolve this, recommend the Licensee try the following:

    1. Close the capture screen.

    2. Position the patron's phone so the digital ID is clearly displayed.

    3. Tap the 'Digital ID' button to initiate the scan, and allow the camera to focus.

If this does not resolve the issue, the Patron will need to present a physical ID card.

Q: Which states require the customer to carry a physical ID card

  1. NSW Digital Drivers Licence - 
    ".... we recommend you also carry your plastic card to avoid inconvenience."

    Source: Licence holders and the NSW Digital Driver Licence

  2. VIC Digital Drivers Licence - 

    "We recommend you have your physical licence card with you when travelling interstate."

    Source: Digital Driver Licence (FAQ)
  3. QLD Digital Drivers Licence -

    "If you are travelling, within Australia or overseas, please check with local authorities to see if digital licences are accepted. We recommend that you always carry your physical licence as a backup."

    Source: About the Digital Licence app 

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