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BDR iPad: Returning iPad

The Licensee wants to return a spare BDR iPad scanner, or their License has changed, and they are no longer required to scan IDs.

IMPORTANT

The Licensee must advise the Client (LGIRS) of the change in their License.

Direct the Licensee to contact the BDR team first; arrange the return once you have received confirmation from LGIRS.

Returning an iPad

Upon confirmation and request from the Client, arrange for the collection of the Scantek equipment from the venue.

TIP

For easy tracking, link the ticket, emails and affected devices to one another.

IMPORTANT

HubSpot must correctly reflect the number of iPads that should be onsite at all times. 

  1. Go to HubSpot
  2. Locate the venue under Companies
  3. Update ticket property "Number of iPads" 


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REMINDER

Notify the Client once their request has been actioned and the Scantek equipment has successfully been returned to HQ.

 

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