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BDR: Licensee Transfer (New Owners)

The Liquor Licensee has been transferred to the new owners, but nothing else is changing.

IMPORTANT

The new owner or Licensee needs to contact LGIRS about the transfer, as such direct them to the BDR team at BDR@lgirs.wa.gov.au.

DO NOT make any changes unless advised by the Client (LGIRS).

BEFORE CONTACTING THE VENUE


Upon receiving approval and confirmation from the Client (LGIRS), do the following:

  1. Unless already advised, obtain the new licensee details from LGIRS. This includes
    1. New primary contact (name/phone/email)
    2. Number of BDR iPads - how many iPads does the venue currently have? Will the venue be keeping them all?
    3. Logins - will the App logins remain the same? If not, request the Client to provide the new details.

SAMPLE EMAIL:

Hi Team,

Thank you for confirming the settlement of the Licensee transfer of .

To proceed with transferring venue details, such as logins, to the new Licensee, could you please provide:

  • Primary Contact Details - person/s responsible for the Scantek BDR devices:
    • Name: 
    • Email: 
    • Number:
  • New (App) Account (if different from above)
    • Name:
    • Email:
    • Number:
  • Number of BDR iPads- will the new Licensee be keeping all the BDR iPads currently onsite?
Regards
Scantek Support

LIAISE WITH THE CONTACT

  1. iPad Passcode (to unlock the iPad) - does the new Licensee know the passcode?
    1. Yes - you don't need to do anything else.
    2. No - BDR: Reset the passcode.
  2. Logins - will the new Licensee be using the existing logins?
    1. Yes - Licensees can reset the password using the 'I forgot my password' feature within the BDR App.
    2. No - BDR: New Venue (refer to step 5 of section 3 - Create an BDR Login Account)
  3. Training - provide the new owners with a run-through of how the system works. This includes the basics, like:
    1. Logging In
    2. How to Scan
    3. How to make a purchase (TAMS-only)
    4. How to create S115 bans
    5. How to view previous scans and bans
    6. Accessing the User Manuals
    7. How to contact Customer Support; 1300 552 106 (option 4).

TIP

When training, have an iPad on-hand and login to the BDR App.

And use the BDR Mobile Application user guides as a reference; located in the IMS.

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