BDR / TAMS
Process Guides
- BDR: Tickets Maintenance
- BDR: Swapping between stand and case
- BDR: Escalation Process
- BDR: Change in License (cancellation)
- BDR iPad: Additional Scanner
- BDR: Setting up the iPad (Offline Scanning)
- BDR: New Feature or Change Request
- BDR: Licensee Transfer (New Owners)
- BDR: Change in venue contact
- BDR: Venue Name Change
- BDR: Request to Change Login
General Knowledge
- BDR: TAMS Purchase Limits by Region/Suburb
- Reading BDR Debug information
- BDR: Missing Scans | Scan Lifespan
- BDR: How to scan a Digital ID
- BDR: Unable to contact Licensee (venue)
- BDR iPad: Functional Configurations
- BDR: How to setup UAT for LGIRS
- BDR: Ethernet connection for the iPads
- BDR Ban Alerts
- BDR: Slow Internet connection
Troubleshooting Guides
- BDR: Reset the iPad (PIN) passcode
- BDR: Wrong TAMS Result
- BDR iPads: App not updating to latest version
- BDR: Reset App password (venue's only)
- BDR: Missing Scans in the Portal
- BDR: ID does not read or is misreading
- BDR: Login issues
- BDR Portal - Missing iPad in the Portal
- BDR: Official Ban is Not Notified
- BDR: Error when scanning for the first time
- BDR: Unable to create or remove ban