BDR: Unable to contact Licensee (venue)
A BDR venue has been unresponsive despite several attempts to make contact, including calls and emails.
Scantek will seek LGIRS assistance in contacting a licensee or venue if we have been unable to do so after trying for 24 hours.
Reasons for contacting the venue can include:
- troubleshooting a critical issue raised by the Licensee;
- to arrange a replacement; or
- arrange a return or swap-out.
Snippet: BDR: Escalating to Client
BDR Team at LGIRS
- Email: BDR@lgirs.wa.gov.au.
- Best person to contact: Tanya
- For reference -
This was agreed upon in November 2024; discussed during a meeting and confirmed via email on 15 November.