Skip to content
English - Australia
  • There are no suggestions because the search field is empty.

How to update out of date app

Applicable to VE, OLGR and BDR. If a iPads app is out of date it may stop working, here is how to update it.

The app version is written at the bottom of the screen while the app is open and looks like 1.2.3 (4), refer to the release notes to find the expected app version.

Note if the venue is using the app or on Mobile data they may be prompted if they wish to install the update. 

1. Flight mode

Ask the venue to fully close the app (including double clicking home button and swiping up) and place the iPad into Aeroplane mode for 10 seconds. When taking the iPad out of aeroplane mode see if the app updates, it may take up to 20 seconds. 

2. Disconnect or re connect to Wi-Fi

If the iPad is not normally connected to the Wi-Fi, connect it. If connected, disconnect. 

3. Send blank push

Open the JAMF admin console --> Devices --> Search Inventory and search for the iPad. Click on the iPad then under the 'Management' Heading is the button "Send blank push". Refresh the page and check there is no failed commands. 

4. Switch departments

Open the JAMF admin console --> Devices --> Search Inventory and search for the iPad. Under User and Department change the department to unassigned inventory. Wait for the venue to say the app has gone and the wallpaper has changed. Change it back to the expected department, this should force the app to re install from scratch. 

5. Check and rectify any failed commands

Refer to https://knowledge.scantek.com/secret-squirrel/app-not-updated-on-ipad-when-jamf-department-changed

6. Wipe iPad

As a last resort open the JAMF admin console --> Devices --> Search Inventory and search for the iPad. Under the 'management' tab click 'Wipe Device', ensure the retain cellular plan is selected. This will wipe the device and prompt the venue to setup the device, follow the prompts and confirm Scantek Solutions will manage the device. Refresh the page in JAMF and change the device from Unassigned Inventory to the venues department, confirm the app has re installed. Refer to https://knowledge.scantek.com/secret-squirrel/jamf-ipad

7. Escalate

 

Related articles

Wiping iPad: https://knowledge.scantek.com/secret-squirrel/jamf-ipad