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[INTERNAL] Release iPad from organisation (JAMF & ABM)

The process to remove an end-of-life iPad from Scantek via JAMF and ABM.

In JAMF

  1. Go to JAMF Pro
  2. Find the device you are setting up
    1. From the menu, select Devices
    2. Then select Search Inventory
    3. Click All iPads
    4. Select "ALT+V" or click View in the bottom right
    5. In the search bar, type in the serial number of the iPad, e.g., YNPPV49H1F
    6. Click on the device name, e.g., "SCTK_VE_NL_YNPPV4H1F"
  3. Select Management
  4. Select Management Commands
  5. Click Unmanage Device and confirm. (Note: If you don't see this option, select Wipe Device)
    1. If wiping, select all options except "Return to Service during device reset"
      1. On the iPad > Go to Settings > search for 'Reset' and reset the device.

In ABM

  1. Go to Apple Business Manager
  2. From the menu, select Devices
  3. Search for the iPad by serial number and select it
  4. Click on the ellipsis and select "Release from Organisation"

This ensures the iPad is not automatically added back to the Scantek organisation.

On the iPad

  1. Power on the iPad
  2. Once it grabs the command from JAMF, it should begin the reset process
  3. Upon completion, you will see the "Hello" indicating

 

If the iPad doesn't automatically do reset, you'll need to do it manually:

      1. Go to Settings
      2. Select General
      3. Select Transfer or Reset iPad
      4. Then select Erase All Content and Settings

 

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