BDR: Escalation Process

BDR Team Contact Details

• Email: bdr@lgirs.wa.gov.au (Cc projects@scantek.com.au).
• BDR Ban Inquiries: 08 6551 4859.

Lost or Missing Device

Where a Licensee (venue) has reported a missing device, please notify the BDR team (LGIRS).

Related Article: BDR iPad: Lost or Missing

Unresponsive Licensee 

If you are unable to get a hold of the Licensee within 24hrs, notify the BDR team at DLGSC.

Snippet: BDR: Escalating to Client (Unresponsive Licensee)

Additional Device Requests

Where a Licensee has requested an additional scanning device, forward the request to LGIRS for approval.

Use this Snippet: BDR: Additional Device Request

Where the Client has approved the request, please arrange for an additional device to be sent to the venue.

Related Article: BDR: New Licensee

Addition of ID Types

A list of approved forms of identification can be found on the Department of Local Government, Industry Regulation and Safety (LGIRS) website.

For requests for additional types of identification, direct the Licensee to LGIRS.

Snippet: BDR - Acceptable or valid documents

BDR Ban Inquiries

Where a person on the Banned Drinkers Register (BDR) has been responded to as per the canned response, reiterate that any ban-related enquiries should be directed to the Department of Local Government, Sport and Cultural Industries via email or phone.

Use this Snippet: BDR: Ban Inquiry

New Licensee

If you receive requests from Licensees not already part of the BDR, please direct them to LGIRS.

Related Article: BDR: New Licensee

Police Data Request

Where the police or a venue is requesting data on behalf of the police, direct them to DLGSC.

Snippet: BDR Data Request (Police Request via the Licensee)