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BDR: How to find the version (iOS or App)

How to determine what iOS version the iPad is on, or the current App version on the device. Use these instructions when assisting a venue to update their device to the latest iOS or App version.

How to find the App Version

Option One: Via the App

Option Two: Via JAMF

How to find the iOS Version

Option One: Via the App

Option Two: Via JAMF

How to find the App Version

OPTION ONE: Via the App (suggested)

    1. On the iPad, open the App
    2. On the login screen, refer to the bottom, where the following are listed:
      1. App Version Number
      2. Device Serial Number
      3. Venue Name


OPTION TWO: Via JAMF (require admin access)

    1. Go to JAMF
    2. From the menu, select Devices
    3. Then, select Search Inventory > All iPads > View
    4. Search and select the iPad (Hint: you can search by serial number or venue name)
    5. Under the Inventory tab, select Apps
    6. Refer to the Short Version.

To find out which App version the device should have:

    1. Go to the Management tab
    2. Click Apps and refer to the app version

Alternatively, 

    1. Go to Devices
    2. Select Mobile Device Apps
    3. Under section Scantek Public Apps, refer to column Version

 

How to find the iOS Version


IMPORTANT

Before updating to a new iOS version, verify its compatibility with the App. If you are unsure, check with the QA team or iOS developers to confirm the correct version that the device should have.

OPTION ONE: Via the App

    1. Go to Settings > General > About

OPTION ONE: Via JAMF

    1. Go to JAMF
    2. From the menu, select Devices
    3. Then, select Search Inventory > All iPads > View
    4. Search and select the iPad (Hint: you can search by serial number or venue name)
    5. Under the Inventory tab, select