IMPORTANT
The Licensee must request additional BDR iPad via the Client (LGIRS).
PART 1 - Confirm Request
Has the Client confirmed the request?
-
Yes - proceed to Part 2.
- If the Client has not specified whether to use a stand or case, please clarify with them first.
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No - do not action the request and direct the caller to contact the Client.
PART 2 - Document the additional iPad
Prepare an additional iPad (with stand or case) for a Licensee.
Refer to Article: BDR: Configuring the iPad (Offline Scanning)
TIP
For easy tracking, link the ticket and emails and affected devices to one another.
IMPORTANT
HubSpot must correctly reflect the number of iPads that should be onsite at all times.
- Go to HubSpot
- Locate the venue under Companies
- Update ticket property "Number of iPads"
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PART 3 - Allocate and Setup an iPad
Prepare an additional iPad (with stand or case) for a Licensee.
Refer to Articles:
-
- BDR: New Venue (section 4 - Assign an iPad(s))
- BDR: Configuring the iPad (Offline Scanning)
REMINDER
Notify the Client once their request has been actioned and the venue has received their additional iPad.