BDR: Wrong TAMS Result

Confirm the message that the Licensee sees when scanning the ID (refer to images below).
Confirm that the captured ID information is read correctly, especially
1. Full name
2. DOB
3. ID Number/Licence Number
Confirm that the Customer has not made a purchase elsewhere that day.
1. Yes, a purchase was made. To see the purchases:
  1. iPad: the Licensee can select 'Accept' and select 'Modify' from the purchase screen.
  2. Portal: Locate the scan and check for previous scans with a purchase.
2. No, a purchase was not made. Confirm this by:
  1. Portal: Search for previous scans of the Customer. (see below for instructions)

TIP

Check for scans whilst on the phone. Discourage the sending of PI via email or SMS.

TAMS Messages the Licensee may see on the iPad (which indicate a previous purchase)

Log into the BDR Portal (your credentials > select Account: DLGSC)
Got to the Patrons tab and locate the Customer's scan(s)
1. Search by the customer name; or filter by Venue and time/date or device.
Does the Entries table show previous scans?
1. Yes - click on the scans from that day. It will open the scans side-by-side.
2. No - the customer does not have previous scans from that day.
  1. Escalate internally.
Do any of the previous scans have TAMS purchases? See 'TAMS COUNT' or the Purchases tab of the scan.
1. Yes - the customer has made a purchase earlier that day and the result displayed on the iPad is correct.
  1. Do the purchased items fall within the allowed purchase limits? If not, escalate internally.
2. No - the customer has not made previous purchases.
  1. Escalate internally.

NOTE

The Entries table displays scans where IDs matched on the Name + DOB, or the ID Number.

Important

Before escalating for further investigation, confirm it's the same person and the scans are from the same day.

Raise your findings in the #bdr-channel (slack) and tag the @BDR Dev Team.

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The Licensee has reported that the App is incorrectly displaying a warning of a previous purchase.