IST Bans not synchronised to VE

Bans are synchronised once per day for any accounts which have a corresponding VE account.

IST venues who do not have a VE account's bans will not synchronise. 

Troubleshooting

1. Search patron's name in the CRM

If the name does not appear then troubleshoot ban synch on the LVH.

If the patron's name appears in Nightclubs but not Nightclubs cloud report to Units development team

2. Check in the Portal - Assumer into the customer and search their bans 

If the ban still does not appear submit a Dev escalation Wrike ticket tagged to API team. 

Note:

Oftentimes if IST bans do not have a name + date of birth, then they will not transfer across.