JAMF: Wiping an iPad

In JAMF

1. Go to JAMF Pro
2. Find the device you are setting up
   1. From the menu, select Devices
   2. Then select Search Inventory
   3. Click All iPads
   4. Select "ALT+V" or click View in the bottom right
   5. In the search bar, type in the serial number of the iPad, e.g., YNPPV49H1F
   6. Click on the device name, e.g., "SCTK_VE_NL_YNPPV4H1F"
3. Select Management
4. Select Management Commands
5. Click Wipe Device
6. Check Retain Cellular Data Plan (IMPORTANT)
7. Click Wipe Device

On the iPad Device

1. Select the language: English
2. Select the Country or Region: Australia
3. Quick Start? -> Set Up manually
4. Select Network and connect.
   It may take a few minutes for the iPad to complete the setup.
5. Remote Management: Next
   It may take a few minutes for the iPad to sync the appropriate configuration profile. The default config profile (Department) is "Venue Entry Inventory"

JAMF Device Profile Configuration

1. Go to JAMF Pro
2. Find the device you are setting up
3. Under Inventory, select User and Location
4. Click Edit
5. From the Department drop-down, select the appropriate department. E.g., BDR, Venue Entry OLGR

The iPad may take a few minutes to sync the new profile configurations.

When would I need to wipe an iPad?

The right configurations are not loaded to the device.