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REIWA, REINSW & Liveforms queries

How to process queries received from the above entities

These clients are an API client that integrate Scantek services into their platform. To note that these services contract third party 'Dynamic Methods' to manage their IT / developer tasks. 

 Confirm from HubSpot that REI / Liveforms applies: 

  • by viewing 'DVS Access Type' - will be 'liveforms',

  • Deal stage should be 'Customer -end user' for these clients,

  • Source of truth is checking their portal account> settings>parent account reference 

If a client is shown to be a member of these services 2 options for handling incoming queries 

1 ) General queries need to be forwarded back to the relevant platform owner* (ie requests to change document ID types / user issues) . 

  • REI Member Support on:
    WA: member.engagement@reiwa.com.au (08) 9380 8288 
    NSW: info@reinsw.com.au (02) 9264 2343 
    * Can refer to : https://www.reinsw.com.au/Web/Web/Store/voi-scantek.aspx
    REI Client portal: https://login.reiformslive.com.au/
    REI Help portal: https://help.reiformslive.com.au/

2) for errors with the API integration itself, they will need to source an error code from Dynamic Methods so our developers can investigate where the issue has come from and resolve.

Helpful information they can provide:
  • HTTP method and endpoint they're calling
  • Sample HTTP payload where applicable
  • x-amzn-request-id header value from the response
  • response payload, including error code like SCTK.0.XX.XXX

Other troubleshooting tips: 

  • Trailing or leading whitespaces in the username fields can cause issues, ensure Realtime or user strips these from their key and username fields. 

  • Integration with REIWA setup captures passport or a Drivers License only. If further primary ID / 100 point check is required client should be referred to the sales team for information regarding direct setup with Scantek (outside of REIWA Platform)

  • Integration with REINSW consists of: 
    • 1 of: Title Deed**, Council Rates Notice, Land Valuation Notice
    • 1 of: Passport or Australian Drivers Licence
    • 2 of: Passport/ Drivers Licence, Medicare Card, Utility Bill, Council Rates Notice, Bank Statement, Bank Passbook, Electoral Enrolment Card, Evidence of Enrolment. 
    • NB: Noting no e-signed options available

* platform owner being either  REIWA / NSW / Liveforms
** Not applicable for REIWA

REI LiveForms - Scantek Integration: Account setup instructions: 

If a company has an existing account with Scantek, we will need to make amendments to allow them to set up within REI Forms. 

How to identify the client type:

Log into Provisioner and Search Company name
If the company exists already, click on the account to open their Settings.

Under "Core" details, see what the Parent Account Reference lists:
Reiforms_wa = account created in REI 
Realsctr = direct Real Estate user set up in portal by Scantek
If its just numbers = Scantek client
Existing Scantek client, integrating with REI

Log into Provisioner and Search Company name
Under "Core" update the company name by adding "old" 
Example: Cupcake conveyancing > Cupcake conveyancing old

Click into "User Management" and change email address to .old
Example: bob@cupcakeconvey.com > bob@cupcakeconvey.old or old.bob@cupcakeconvey.com
The user should now be able to create a new account.
Do not disable this account

(For reference) Information sent to REI account holders, By REI, for Account setup : 

To get started, your agency must activate its VOI account in REI Forms Live.
Please note, only Directors are authorised to complete this one-time setup process, which takes just a few minutes:

1. Login to your REI Forms Live account.
2. Open any form where VOI is available – you will see a small green badge (eg Selling Agency Agreements, Leasing Authorities, and Management Authorities).
3. Click on the "ID Verification" tab in the sidebar.
4. If your agency does not yet have a Scantek account, you will see a prompt to “Connect to Scantek”.
5. Review and confirm your agency details (pre-filled from REIWA membership records).
6. Read and tick the required declarations and click Submit.
7. Once the agency account is activated, your staff can set up their personal login the first time they use VOI.


How to Use VOI in REI Forms Live  (REI should be providing this information)
1. Open a supported form in REI Forms Live.
2. Navigate to the ID Verification tab in the form’s sidebar and complete all fields as required.
3. Tick the option to request a VOI.
4. The system will automatically send your client a secure link via SMS and/or email, and automated reminders.