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Talking to potential Customers about our Products.

General Overview of Scanteks Products and who to direct new business to.

 

What Industry are they in, and what are they looking for?

This is one of the most challenging parts. 

If you are lucky, the person will say "I work in [insert industry], and I need to do [VOI need]". However, you may need to tease the information out of them. 

 

Questions to ask:

  • What state are you located in? 
    this will help you know which BDM to put them in contact with
  • What Industry is your business in? This way, I can discuss the right product for your needs. 
    This question can help you narrow down what they do. If they say something like "Hospitality", "A Pub", or "Nightlife", it's probably safe to talk to them about Venue Entry or Venue Entry OLGR.
    If they say, "We run a business online", "Accountants", "Conveyancers", "Law Firm", "Recruitment", or any other industry that doesn't fit into the BDR or Venue Entry categories - It's best to assume they are looking for the Platform Solution. 

What they might be looking for if they say:

  • Remote verification checks
    This indicates that they want to be able to run a VOI check on someone who is not at the same location as them. The Platform would be what they are looking for
  • KYC (know your customer), VOI (verification of identity) or 100-point identification check 
    This indicates that they want to be able to run a VOI check on their customers. The Platform would be what they are looking for
  • Manage Alcohol consumption or Takeaway alcohol. 
    This person would be looking for our BDR system. This is not a system we have readily available for the public, but we can put them in touch with a BDM to discuss their requirements further. 
  • Having a list of people who have entered their venue and at what times
    Venue Entry would be the system that would work for their needs
  • A system to check IDs at the point of entry
    Venue Entry would be the system that would work for their needs

 


Venue Entry

What's the product:

Venue Entry is a handheld ID scanning device for Patron Management within the Nightlife industry (Pubs, Bars, Nightclubs). 

 

What's Included:

 

What can it do?

  • Scan Passports, Drivers License, POA cards, and many International and Digital IDs (Australia Post and New South Wales). Over 1000+ types of IDs defined in our database
  • Allow the Venue to place and manage bans on patrons
  • Allow the Venue to be alerted if a Patron has been banned at another Venue using Scantek.
  • Export witness lists for police
  • Optical Character Recognition (OCR) to input information from the ID cards into the system. 
  • Portal and App for Managers to access the information, approve bans, and manage patrons.  

 

What can’t it do?

  • Scan Queensland Digital IDs (This is due to current licensing limitations with QLD Govt and DDL contractors outside QLD Safe Night Precinct venues)
  • Scan South Australian Digital IDs (No system can currently. This will not change until the South Australian government amends their laws. We are currently working with the SA government for this to happen)
  • Scan Victorian Digital IDs (No system can currently. This will only change once the Victorian government has moved beyond the trial stage and opened it up to third parties to integrate. We are in contact with Stakeholders at the Victorian Government to do this when it occurs)
  • Facial recognition (currently, as it would make scans too slow)

 

What's on the Roadmap to come?

  • Reporting 

 

Benefits of Scantek and Venue Entry

  • All data is stored in Australia (not off-shore)
  • Data is held for only 28 days due to the Privacy Act. Bans are shared venue to venue for pre-set durations, this may exceed the 28 day period.
  • 12 years of industry expertise
  • All development of products happens at Scantek (not through third parties). This also means we can move quickly when changes occur to legislation or ID types. 
  • Customer Service 7 days a week
  • ISO 27001 compliant (information security and privacy protection)
  • All iPads are loaded with a Telstra e-Sim, so if the Venues internet is down, scanning can still continue
  • Large range of tested accessories to go with the iPad. 

 

Account Terms

12-month contract, followed by month-to-month - the client needs to give us 30 days' notice if they intend to cancel after the 12-month period. 

Initial Setup Fee - The client shall pay $550 (inc GST) in advance per equipment leased.

What is the cost - The cost is $93.50 (inc GST) per week per item of Equipment. However, it is charged in equal monthly instalments.
How are they Charged? - through direct debit. Invoices are issued and sent on the 1st of the month. Direct debits occur on the 5th. 

When are they charged - Upfront once a month, at the beginning of the month

Trial Period - 30-day trial period if they want to try it before they commit to the year

 

Next Steps

Schedule a session with the Business Development Manager

> Josh

> Tony


Venue Entry - OLGR

What's the product:

Venue Entry is a handheld ID scanning device for Patron Management within the Nightlife industry (Pubs, Bars, Nightclubs) approved by the Commissioner of the OLGR.


What's Included:

  • 1x rental of iPad encased in a heavy-duty case
  • 1x Ring Light
  • 1x Charging Cable and Wall plug
  • 1x Venue Conditions sign
  • 1x Stand Here floor sticker
  • 1x e-Sim for when the wifi is down

What can it do?

  • Scan Physical IDs and Digital IDs (Queensland, Australia Post and New South Wales)
  • Allow the Venue to place and manage bans on patrons
  • Allow the Venue to be alerted if a Patron has been banned at another Venue using Scantek.
  • Export witness lists for police.
  • Optical Character Recognition (OCR) to input information from the ID cards into the system. 
  • Portal and App for Managers to access the information, approve bans, and manage patrons.  
  • Compliant with OLGR SNOP requirements (https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/compliance/security/id-scanners/approved-operators-equipment)
  • Provide Manual Ban lists. 

What can't it do?

  • Scan South Australian Digital IDs (No system can currently. This will not change until the South Australian government amends their laws. We are currently working with stakeholders within the SA government for this to happen)
  • Scan Victorian Digital IDs (No system can currently. This will only change once the Victorian government has moved beyond the trial stage and opened it up to third parties to integrate. We are in contact with Stakeholders at the Victorian Government to do this when it occurs)
  • Facial recognition (currently, as it would make scans too slow)

What's on the Roadmap to come?

  • Reporting 

Benefits of Scantek and Venue Entry

  • All data is stored in Australia (not off-shore)
  • 12 years of industry expertise
  • All development of products happens at Scantek (not through third parties). This also means we can move quickly when legislation or ID types change. 
  • Customer Service 7 days a week
  • ISO 27001 compliant (information security and privacy protection)
  • All iPads are loaded with a Telstra e-Sim, so if the Venues internet is down, scanning can still continue
  • Large range of tested accessories to go with the iPad. 

Account Terms

12-month contract, followed by month-to-month - the client needs to give us 30 days' notice if they intend to cancel after the 12-month period. 

Initial Setup Fee - The client shall pay $550 (inc GST) in advance per equipment leased.

What is the cost - The cost is $93.50 (inc GST) per week per item of Equipment. However, it is charged in equal monthly instalments.
How are they Charged? - through direct debit. Invoices are issued and sent on the 1st of the month. Direct debits occur on the 5th. 

When are they charged - Upfront once a month, at the beginning of the month

Trial Period - 30-day trial period if they want to try it before they commit to the year


Next Steps

Schedule a session with the Business Development Manager

> Josh

> Tony


BDR

What's the product:

The Banned Drinkers Register(BDR) is run by the Department of Local Government, Sport and Cultural Industries (DLGSC), and comprises of a Takeaway Alchol Monitoring System (TAMS) and a register of people prohibited from purchasing and possessing packaged (takeaway) liquor in Western Australia. 


Scantek are not able to sell this product to individual companies as it is run by the government. 


What can it do?

  • Scan Physical IDs and Digital IDs (Australia Post and New South Wales)
  • Allow the Venue to place and manage bans on patrons
  • Allow the Venue to be alerted if a Patron has a government ban.
  • Record Takeaway alcohol purchased by a patron for a 24 hour period. 
  • Optical Character Recognition (OCR) to input information from the ID cards into the system. 

What can’t it do?

  • Print Ban Lists
  • Share Venue Bans between Venues 
  • Scan Queensland Digital IDs (This is due to current licensing limiations with QLD Govt and DDL contractor outside QLD Safe Night Precinct venues)
  • Scan South Australian Digital IDs (No system can currently. This will not change until the South Australian government amends their laws. We are currently working with stakeholders within the SA government for this to happen)
  • Scan Victorian Digital IDs (No system can currently. This will only change once the Victorian government has moved beyond the trial stage and opened it up to third parties to integrate. We are in contact with Stakeholders at the Victorian Government to do this when it occurs)

Account Terms

None - this is arranged through the DLGSC


Next Steps

Schedule a session with the Business Development Manager if they want to know more

> Josh

> Tony

Platform

What's the product:

This is an online portal that allows companies to do a range of checks on an individual depending on their companies needs.

 

What's Included:

Access to Online Portal. This portal is white-labelled to look like the customer's business. 

 

What can it do?

 

What can’t it do?

 

What's on the Roadmap to come?



Benefits of Scantek and Venue Entry

  • All data is stored in Australia (not off-shore)
  • 12 years of industry expertise in Instant Identity Verification 
  • All development of products happens at Scantek (not through third parties). This also means we can move quickly when legislation or ID types change. 
  • Customer Service 7 days a week
  • ISO 27001 compliant (information security and privacy protection)
  • Data stored for only as long as is required for their sector eg. 7 years for conveyancing

 

Account Terms

Initial Setup Fee - Generally $0 unless substantial level of assistance to get up and running 

What is the cost - A transactional cost varying on volume, level of features and storage requirements - can range from a few dollars for large volumes of simple checks to $27.50 (inc GST) for low volumes of complicated checks per scan.
How are they Charged? - 

Our system allows them to choose who will pay for the transaction (them or their customer). 

If they are paying for the Transactions, an Invoice is sent once a month. Invoices are to be paid by the account holder via credit card or EFT. 

If there Customer is paying, they will be prompted to do so before starting their VOI.

When are they charged - Once a month, at the end of the month

Trial Period - Generally no trial period; however, we do need to have them on a contract (A contract is needed to protect us and them in relation to privacy requirements). The contract does not lock them into using the services unless otherwise stated. 

 

Next Steps

Schedule a session with the Business Development Manager

> Chris - Covers businesses in South Australia, Victoria and Tasmania

> Zoe - Covers businesses in Western Australia, New South Wales and Queensland

> Tony - Covers Australia-wide businesses that would like an API-integrated solution