VE Inaccurate or blurry scans

A lot of venues will take some time getting used to our newer systems, so they may have some troubles scanning IDs.

See what the venue's scanning problems are and assumer into their account to get a better idea on how they are scanning and the issues that come up.

Check if venues are using the ring light when scanning - this should solve any lighting issues they may have:

https://knowledge.scantek.com/knowledge/how-to-set-up-the-light-ring

If you are noticing poor quality scans, direct them to our knowledge base article on how to get a good quality scan:

https://knowledge.scantek.com/knowledge/how-to-scan

If you are noticing a common error when reading data, escalate it to developer and make a FreshService problem