VOI Platform

Process

• Manually re run a DVS check
• I think my credit card details have been compromised.
• REIWA, REINSW & Liveforms queries

Walkthroughs

• Platform: Resend a VOI Link
• How to action DVS 999 failures / outages (DVS Bulk re-runs)

General Knowledge

• DVS responses/errors and what they mean
• Platform accounts for Customer Service Team
• Sending People to Aus Post for their VOI Check

Troubleshooting

• How to verify that an SMS was delivered on a VOI transaction.
• NSW Digital Drivers License is not moving to Selfie Stage for VOI
• Supplementary Document removal - Workaround
• Resend VOI link - Workaround